The Green Bay Area Public Schools Food Service Department has created school meal procedures to remind you and your students of our payment and meal card expectations and procedures. These procedures were designed with students in mind to ensure an orderly and efficient meal service, while also adhering to the federal guidelines. We hope your child enjoys the healthy and nutritious meal choices served every day.
School Lunch Procedures
MEAL PRICES Information regarding meal prices can be found on our Menu & Meal Prices page.
FREE AND REDUCED APPLICATIONS are mailed to the homes of every registered, non-directly certified student. Applications are available in every school office or cafeteria. Completed applications can be returned to any Green Bay school OR mailed to 1210 Guns Road, Green Bay, WI, 54311. Each school year, only one application per household is required. Applications are accepted July 1st to June 30th and cannot be pre-processed for a future school year. The Department follows all U.S.D.A. regulations.
School Meal Account Charges & Collections
The USDA administers the National School Lunch Program and requires all school food authorities to have a procedure for negative school meal accounts. Please read the following Board of Education Policy and Rule for details:
763 Policy - School Meal Account Charges and Collections
763 Rule - Procedures for School Meal Account Charges and Collections
Students will not be allowed to charge a la carte purchases to their account if they have a $0 or negative balance. Adults are not allowed to charge any items to their account if they have a $0 or negative balance.
Payment Options
Online payments can be submitted 24/7 through the
Infinite Campus Parent Portal. This is the same Portal used for classroom and school information. Make school meals easy for your student by adding money to their account online! The Portal allows you to view meal purchases, make payments, and submit the confidential application for Free and Reduced-Price Meal Benefits. A $15 minimum spend is required for each transaction.
Contact your school office to enable the Portal or the Department of Technology Help Desk at 920-448-2148. Once logged into the Portal, go to the Food Service tab on the left menu. Select your student, determine the amount to deposit, and select PAY at the bottom of the page. Follow instructions on the screen to complete the payment process. Successful online payments will update immediately in your student's account.
Cash is accepted in secondary school cafeterias in the lunch line.
Checks can be made payable to: Green Bay Public Schools-Food Service Department. Any amount of money can be deposited in the student's account at any time using a prepayment envelope. Prepayment envelopes are available at any time from the school cafeteria or Food Service main
office. Prepayments are school-specific; please send money to each school your children attend for prompt deposits. The District utilizes school-specific banking and appreciates your attention to separate payments at each school.
Green Bay Public Schools Food Service utilizes a web-based accounting system. With this system, each child is given a Food Service account to be used for purchases using their ID card or school meal card. This system maintains the daily account balance including free, reduced, or full pay meals. Accounts are individualized for each student. Because this system acts like a debit card, prepayments must be made before a meal is served to the student.
Returned Checks through CHECKredi
If a check is returned, it will be processed through check recovery service CHECKredi. There is a fee to the check writer.
Account Transfers
All student account balances remaining at the end of the school year will follow the student to their next grade within the District. For students graduating or exiting the school district, please call the school kitchen to initiate a transfer of funds to remaining students or request a refund if any funds remain.
Refunds
Requests for refunds are allowed at any time. Complete this
Refund Request Form and submit to
[email protected], drop it off at your child's school, or send it to our Food Service Office: 1210 Guns Road, Green Bay, WI 54311. Additionally, phone requests are allowed, please call 920-391-2565 and leave a message. Please allow up to three weeks for a refund to process through our Accounting Department.
Restrictions
Parents can set restrictions on their student's meal account. Contact our main office to set-up or remove restrictions.
Balance Notifications
Parents of students with balances of less than $7.00 will receive a weekly email reporting the account balance for each student. Accounts with negative balances (below $0) will receive a weekly email reporting the account balance. Deposit money into your student's account in a timely manner.
Recording Meals
Elementary:
Elementary students have a designated meal card that will be used only in the cafeterias for buying meals at breakfast and lunch. The use of these cards is required and will increase the efficiency of the meals lines to allow more time to enjoy each meal. The card is provided by the Food Service Department to accurately sell and record meals to each student in our Point of Sale system. Please note, teachers take a daily school lunch count along with the attendance count every morning. When your child is taking school lunch, he/she must raise their hand to be included in the meal order count. When a student arrives late for school, he/she must tell the school secretary if they are eating school lunch. The meal order count ensures there is a proper amount of food prepared to avoid unnecessary food waste or waiting for a meal to be prepared.
Middle and High School:
Student picture I.D. cards are used as meal cards and for many other school activities. Contact the school office for details on replacing a card. Student ID and/or I.D. cards are required for a la carte and meal purchases in the cafeteria.
If you have any questions, please call the school cafeteria or the Food Service office at 391-2565.
Procedures are subject to change slightly to meet the needs of each individual school.